Shipping & returns

Shipping Information*

Delivery time takes approximately 2 to 3 days.

UK Standard delivery                   = £5.00 for parcels up to 1kg in weight

                                                      = £10.00 for parcels up above 1kg 

 

UK Free Delivery is only available on orders over £75.00**

 

European Standard delivery         = £10.00 for parcels up to 1kg in weight

                                                       = £15.00 for parcels above 1kg

 

 *The delivery times given are estimated and from time to time may be affected by events outside our control, for example inclement weather or postal strikes, for which we will not be responsible.

**For the Free Standard Delivery on orders of £75.00.   We reserve the right to withdraw the offer at any time and standard restrictions apply.

 

Returns information***

 

Items purchased online can be returned to us within 28 days of purchase. A copy of your purchase order or email delivery receipt will need to be checked before any refunds can be processed.  We recommend that you obtain a proof of postage when returning your item.

 

Returning by post:

If you decide to return your item by post, it should be well packaged and include your purchase information.  Your items must be returned to Mi Chica within the 28-day time frame. 

 

Returning to the shop:

Alternatively, you may visit the local store with your original proof of purchase.

 

 

 

Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked with make-up, fake tan or body lotions, etc. All items must be returned in the condition they were received, with the tags still attached.

Grooming products, pierced jewellery, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.

we recommend you use a recorded service, so your parcel can be easily tracked. We cannot be held responsible for any lost parcels.

Please allow up to 7 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you let us know within 7 days.

All The decisions to issue a refund will be made on an individual order basis.

Please note that this returns policy is in relation to online purchases only.  For purchases direct in store please refer to the returns information printed on your receipt.

 

***Please refer to our Returns policy in our Terms & Conditions for further information or alternatively contact our customer care team by email [email protected]

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