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General Terms & Conditions

General Terms & Conditions

You may use the website only in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice within the UK and any other jurisdiction from which you are accessing the site.

In using the site, you agree that you:

Any breach of the above would constitute as a criminal offence under the Computer Misuse Act 1990 and would be reported to the relevant Law Enforcement Authorities.

If you are provided with a User ID, password or other information as part of our procedures it is your responsibility to treat such information as confidential and not disclose it to any third party. Mi Chica reserves the right to disable any User ID or password either chosen by you or allocated by Mi Chica if in the event that Mi Chica believe you may have failed to comply with the Terms and Conditions.

You are responsible for your method of access to this website. You are also responsible to ensure that all persons accessing this website through your internet connection are aware and in compliance with the Terms and Conditions.

Mi Chica will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

This website is operated by Mi Chica Boutique Limited ("we", "our" and "us") a limited company registered in England & Wales.  


Purchasing Online

To be eligible to purchase from our website you must:


Please see our Delivery information for details of delivery charges and restrictions. The delivery times given are estimated and from time to time may be affected by events outside our control, for example inclement weather or postal strikes, for which we will not be responsible.

We currently offer Free UK Standard Delivery on orders over £75.00, (available within UK only). we reserve the right to withdraw the offer at any time and standard restrictions apply.

In order to make a purchase you will need to either enter our website as a guest or set up an account. We will ask for personal information to send your items to you by post or to set up the account.  You agree to provide accurate, current, complete and non-misleading information. Our privacy policy outlines how this information will be collected and managed.

By placing an order online, you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation, but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that the order has been dispatched. Payment is taken at the point of despatch.

You can return items within 14 days of receipt. Please see our Returns Policy for exclusions, conditions and method of return.


Returns Policy

You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Unfortunately, any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop, but we do request that hygiene seals are not removed from garments and shoes are only tried indoors. We recommend you obtain and keep a copy of your proof of postage when returning items to us.

Please note that we cannot offer refunds on accessories, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. Any faulty item should be returned with the original tags attached and the original invoice or purchase order included.  Sale items are excluded from our Returns Policy.  They are non refundable and non exchangeable.

We do not cover the cost of return postage unless items are found to be faulty. If you have a query about a refund on an item you have purchased please contact us by Email at

[email protected]


Presentation Pricing and Availability

We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.

Where we have made an error in the price of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price or cancel the order.

All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we need to cancel your order for this reason, and no payment will be taken.

The prices of products are quoted on the website and exclude delivery costs.  The delivery costs will be added to the total amount due from you at their current rate.  Details of our delivery charges can be found on our website.  All delivery charges are quoted for delivery in the United Kingdom.

Prices for our products are subject to change without notice.  We reserve the right at any time to modify or discontinue without notice.  We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of any product.



Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost.

If you are paying by credit or debit card, we will carry out a standard pre-authorisation check on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be despatched until the pre-authorisation check is complete.

We will charge your card only when your goods are dispatched. Your credit card company may allocate funds from your card before we make this charge.



If you are a consumer (i.e. you are not purchasing either wholly or in part for your business, or you are not a business) you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations to cancel the contract and receive a full refund in respect of all goods purchased except perishable items and customised goods. You have fourteen (14) calendar days starting on the day after you receive the goods, to cancel your contract in writing to us at

Mi Chica Boutique Ltd

21 Willowdale Centre

High Street



SS12 0RA

 Or by email to  [email protected] following which you must return your order in full.

Any return made by post is at your own cost and risk. Before returning the items to us, you have a legal obligation to keep the goods in your possession and take reasonable care of them. If you do not do this, we may have a claim against you for compensation. If your contract is cancelled in this way we will refund any payment made when ordering, including standard delivery charges, within fourteen (14) days of receipt of the returned goods. Once the goods have been returned, a refund for the agreed amount will be credited to the original method of payment.

Links to other Websites

Our website may contain links to sites not owned or operated by Mi Chica. These links are not intended to be referrals or endorsements of the linked sites and Mi Chica provide them for your convenience only. Mi Chica are not responsible or liable for any part of the linked site including any information presented. You should familiarise yourself with the terms and conditions and privacy policy of the linked site.


Disclaimer of Liability

The website, its content, any material displayed on this website, any information available on or through this website and the software is provide "as is" and "as available" and without any guarantees, conditions or warranties of any kind, either express or implied, as to its accuracy to the fullest extent permitted pursuant to applicable laws.

Unless expressly stated to the contrary, to the fullest extent permitted by law, Mi Chica and its suppliers, content providers and advertisers will not be liable in contract, tort, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for:

Mi Chica does not represent or warrant that your use of the website, or the operation or function of the website or any services offered in connection with the website will be uninterrupted or error free; that defects on the website will be corrected; or that the website or its server or any links are free of viruses or other harmful elements. Mi Chica makes no representations or warranty that the website, materials, software or any product offered or purchased through the website is applicable or appropriate for use or access in locations outside the United Kingdom.

Nothing in these Terms and Conditions shall limit Mi Chica’s liability for death or personal injury arising from negligence, nor for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor for any other liability which cannot be excluded or limited by law.



You agree to indemnify, defend and hold harmless Mi Chica’s directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.



Mi Chica shall have the right in our absolute discretion at any time and without notice to amend, remove or vary the service and/or any page of this website.



If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected. All other terms will remain in full force and effect. So far as possible where any term or part of a term can be severed or removed to render the remaining part valid, the term shall be interpreted accordingly. Alternatively, you agree that the term shall be rectified and interpreted in such a way that closely resembles the original meaning of the term as is permitted by law.



If you breach these Terms and Conditions and we take no action, Mi Chica will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Governing Law and Jurisdiction

These Terms and Conditions are to be construed in accordance with the laws of England and, in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Entire Agreement

The above Terms and Conditions, the Returns Policy and any emails regarding the services Mi Chica provides constitute the entire agreement of the parties (Mi Chica and the customer) and supersede any and all preceding and contemporaneous agreements between you and Mi Chica. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of Mi Chica

Contact Us

We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Mi Chica Boutique Customer Care team, who will be delighted to answer any questions you may have.

Please contact customer care at

[email protected]

Or write to us at

Mi Chica Boutique Ltd

21 Willowdale Centre

High Street



SS12 0RA


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