Customer support
1 Frequently Asked Questions
1.1 __________________________________________________________________________________

What is the best way to contact us?

The best way to contact us would be via our contact form situated at the side of this web page.  Upon receipt of your message one of the Mi Chica Boutique team will response to you as soon as possible.  Alternatively, you can contact us using any of the following:

 

Signing in to your:  Mi Chica Boutique account

Email:                      team@michicaboutique.com

Facebook:               www.facebook.com/Michicaboutique

 

Can I make changes to my order?           

Whilst looking at our website and selecting your items you can make amendments up until you have completed your order.  Once you have completed purchase unfortunately no further additions or amendments can take place under this order number. 

 

What if an item is unavailable?

If you find an item is unavailable or no longer in stock, please feel free to contact us via our contact form or via your Mi Chica Boutique account to see if this item will be re-stocked or if it is no long available.

 

Can I only place an order on-line?

To ensure that we complete our credit checks securely, we only accept orders on-line for the website.  We do not have a facility to take orders over the phone.  Alternatively, you may wish to visit our shop in located in Wickford to make your purchase in store .  (See Is there a Mi Chica Boutique shop? for the current address).

 

Is there a Mi Chica Boutique shop?

Yes, we do.  If you wish see any of our items to try on or to meet any of the Mi Chica Boutique team, please visit our store at:

 

Mi Chica Boutique

21 High Street

Wickford

Essex

SS12 0RA

 

How do I sign into my account?

Once you have registered an account with us you can access this at any time by signing in at the top of our webpage.  This link will ask you for your email address and password to access your details.

 

How can I reset my password?

You can reset your password by clicking on my account/register link at the top of our webpage and then selecting forgot my password situated under the log in page.  This will send a new password to your registered email address to access your account.   If you wish to customise your password, you can do so by selecting your account details situated on the left-hand side of the webpage.

 

How can I subscribe to the Mi Chica Boutique Newsletter?

You can subscribe to the Mi Chica Boutique Newsletter by entering your email address where promoted on the home page of our website.  Alternatively, you can choose to subscribe via your account details when you register with us.  Once you have made your request a notification email will be sent to you asking you to confirm your request.  You will only be added to the subscription list once we have received your confirmation. 

 

How do I unsubscribe to the Mi Chica Boutique Newsletter?

You can unsubscribe from our newsletter by the following methods.

  1. Signing in to your account and unticking the newsletter option
  2. Emailing us at team@michicaboutique.com

 

What currencies does Mi Chica Boutique accept?

Mi Chica Boutique will always covert your currency into pounds when you have made a purchase.  You can select which currency you wish to view our products in on the top of our home webpage.  Currently you can view in Sterling and Euro’s.

 

Can I exchange an item?

We do not have the facility to exchange on-line purchases due to our fast-moving stock.   If you wish to purchase an alternative item and to avoid disappointment, we recommend that you create a new order with your alternative item and return your old purchase as soon as you can, so we can refund accordingly. 

 

How quick will I receive my order?

Our standard UK delivery takes approximately 2 to 3 days.  This delivery time is given as an estimate because from time to time it may be affected by events outside our control, for which we will not be responsible.  Postage outside of the United Kingdom may take longer due to customs and the European postal services.

 

Can I change my delivery address?

We will only deliver to the address that matches the payment address which would have been confirmed and checked when you make a purchase. 

 

How can I return my order?

You can either Return your item to us by post (go to Shipping and returns situated at the bottom of our website) or you can visit our shop located at 21 High Street,Wickford,Essex SS12 0RA.  If you visit our shop, please note that we will require proof of original purchase.  Details regarding returns for the website and the shop are noted under the Shipping and returns link.

 

What should I do if I receive an incorrect or faulty item?

Please contact us as soon as you have received the item.  You can contact us either by logging on via your account and sending us a message or by email at team@michicaboutique.com  Once we have received your correspondence we can then discuss how to get the correct item to you or how we can replace your faulty item. 

 

How long will it take to return an item?

Once we have received your returned item, we aim to complete your request within 7 days.  Please refer to our Shipping and returns link located at the bottom of our home page for further details.

 

Why has my order been cancelled?

We would cancel your order if no payment has been received or if for any reason there was a problem with stock.  In both circumstances we would inform you via email with an explanation for our action.  You can then contact us to discuss.

 

What payment methods does Mi Chica Boutique accept?

 

We currently accept payments from Credit Card, Master Card and Paypal.  In order to keep your data secure we use a regulated third party company to securely carry out the standard pre authorisation checks.  These checks are to ensure you have sufficient funds available for your order and to ensure you are the correct card holder.  Mi Chica Boutique doesn’t hold any of your Credit card or Master card details.  The same process is used for transactions with Paypal.  Mi Chica Boutique doesn’t hold any details of your Paypal account.

During the payment process you will receive email notification of payment and the process of your order. 

Further information is available in the payment method section located at the bottom of the website.

Contact us
* Required fields
Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »